Inventory Notifications

Inventory Notifications

Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. The company was later acquired by Custom Ink, another swag supplier.

Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. The company was later acquired by Custom Ink, another swag supplier.

Company

Printfection

Business Model

B2B SaaS

Industry

Strategic Gifting

Problem

Problem

Printfection's customers rely on accurate inventory counts to manage swag distribution efficiently during peak seasons. Despite initial challenges with an outdated UI framework, plans were made to modernize using Material Design.


To address inventory management challenges, Printfection conducted research, gathering insights from user interviews and internal stakeholders. This led to the development of features like customizable email notifications, an intuitive inventory levels page, and real-time alert messages. Usability testing and iterative improvements ensured effectiveness before the feature's full implementation. Comprehensive documentation and training materials accompanied the rollout to ensure smooth adoption by both customers and internal teams.

Results

Results

This initiative led to:

+9%

+9%

+9%

Increased revenue*

*Percent increase in Q1 YoY

Increased revenue*

*Percent increase in Q1 YoY

Increased revenue*

*Percent increase in Q1 YoY

+24%

+24%

+24%

Increase in NPS*

*Percent increase in Q1 YoY

Increase in NPS*

*Percent increase in Q1 YoY

Increase in NPS*

*Percent increase in Q1 YoY

Alert Banner

Alert Banner

Since adequate inventory is a key component of a successful campaign, we implemented a global alert to notify users about low inventory.

Email Notification

Email Notification

Created an email notification, based off of existing emails.

Conclusion

Conclusion

The Inventory Notifications feature proved to be a valuable addition to Printfection, aligning with customer needs and significantly enhancing the overall user experience. By addressing inventory management challenges, the feature contributed to increased increased revenue and customer satisfaction..

📍Based in Denver, CO

📍Based in Denver, CO

📍Based in Denver, CO